The Grand Casino Bern strives to provide its guests with a pleasant environment and an enjoyable game. Our aim is to make gaming at the Grand Casino Bern an attractive leisure activity that enables our guests to relax and unwind.
But what about when this pleasure becomes a compulsion? For the Grand Casino Bern it is extremely important that any signs of compulsive gambling are nipped in the bud. After all, gambling addiction causes far-reaching problems, not only for the addict and their environment, but also for other casino guests.
What is “gambling addiction”?
Gambling becomes an addiction when wanting to play develops into an obsession, and an urge that overrides all else. The player loses not only large amounts of time and money, but also self-confidence and self-esteem. Players increasingly neglect important components of life such as family, work, hobbies and social commitment. This tends to be a protracted process that is often identified as addiction at a very late stage by those involved.
Three phases of gambling addiction (PDF)
You can count on our support.
We at the Grand Casino Bern are here to help. Please approach one of our experienced and sympathetic supervisors, who will provide you with information about the various options and sources of advice available.
The Grand Casino Bern reserves the right to impose gaming bans in individual cases and in consultation with the individuals concerned by our trained staff. This only applies in the event of the justified exception when a guest no longer has their gaming behaviour under control, for example when we suspect that a guest is betting more money than they can actually afford.
Addresses of advice centres (PDF)
Should you have any questions, please contact the Grand Casino Bern on +41 (0)31 339 55 67 or via e-mail at sozialkonzept@Grandcasino-bern.ch.